FAQ's - frequently asked questions

Here you willl find any answers!

Booking and payment

How is the course fee paid?

At the time of booking you can choose your desired method of payment (by direct debit or by credit card). With the direct debit procedure or with payment by credit card the complete amount is immediately debited. Short-term bookings can be paid locally by credit card or cash.

Cancellation and cancellation

Will I get the course fee back if I cancel before the start?

Please complete a cancellation insurance after booking, then the costs will be reimbursed by the insurance. Link is in the booking confirmation.

In the case of cancellation of a course before the beginning of the course, according to our terms and conditions, the course fee will be refunded pro rata. The remainder will be retained as a cancellation fee. This varies from € 30.00 to 100% of the course price. The staggering can be found in our terms and conditions. The cancellation fee will not be credited. We therefore recommend the conclusion of a travel cancellation insurance. This can be completed when booking the course.

We can not grant a pro-rated refund for all courses. We therefore recommend the conclusion of a travel cancellation insurance. This can be completed right at the time of booking.

If the minimum number of participants indicated in the course is not reached, we may cancel a course or reduce the course time.

Is a cancellation insurance reasonable?

When booking a course via our homepage, a cancellation insurance can be taken out right away. This also includes a trip cancellation insurance. Some credit cards include a cancellation insurance. You are welcome to pay the course fee by credit card, so that you are insured immediately.

Course organization and participants

How big are the groups for group lessons in the ski course?

We usually work with 6 children in the group. In exceptional cases, the group size can sometimes be up to 8 children.

 

Each participant has to assess himself according to our requirements. It can, of course, happen that the homogeneity within the group does not always agree 100%. Our snowsport instructors adjust the level of performance of the group and, if necessary, look for other solutions if performance levels diverge significantly.

In our courses, the children are divided into age-appropriate groups. Of course, if the age is a registration criteria for you, you can inquire in advance about the age of the other course participants with us. In exceptional cases, groups of different ages can be combined.

A canellation because of bad weather is very rare.
If the course must be canceled because of bad weather or wind, the travel price will not be refunded pro rata.

Rental equipment and security

Can I buy the rental equipment after the end of the season?

The rental equipment can be bought after the end of the season. Please contact us if you are interested.

 

We have an organizer liability insurance, but you are responsible for accident and recovery costs etc.

When booking a course via our homepage, a cancellation insurance can be taken out right away. This also includes a trip cancellation insurance. Some credit cards include a cancellation insurance. You are welcome to pay the course fee by credit card, so that you are insured immediately.

Rental equipment can be insured against breakage and damage for € 10 upon pickup. Otherwise in case of damage or theft you will be charged the costs pro rata temporize. In case of theft we will inform the police about the matter.

Miscellaneous

Where can I place praise, criticism or suggestions for improvement?

Please write a Mail to: info(at)skischule-michigerg.de or you place a review on google or facebook.

Our ski instructors and service can be also  rated  via our booking conformation after the lesson. We are glad if you do so.